Effective Date: 27th March 2025
At Fashionrelam.com, we want you to love what you ordered. If something isn’t right, we’re here to help. Please read our return and refund policy carefully to understand your rights and our obligations.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in original condition
- Tags and original packaging must be intact
- Return must be initiated within [Insert return window, e.g., 14 or 30 days] from the date of delivery
- Proof of purchase (order confirmation or receipt) is required
Note: Final sale items, undergarments, and accessories may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or clearance items (marked as final sale)
- Gift cards
- Intimate or hygiene-sensitive products
- Customized or personalized items
3. Return Process
To initiate a return:
- Email our support team at support@fashionrelam.com with your order number and reason for return
- We’ll respond with return instructions and the shipping address
- Package the item securely and send it back via a trackable shipping method
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
4. Refunds
Once we receive and inspect the returned item:
- If approved, your refund will be issued to the original payment method
- Please allow 5–10 business days for the refund to reflect, depending on your bank/payment provider
- We will notify you via email once your refund has been processed
Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct exchanges. If you need a different size or style:
- Return the original item for a refund
- Place a new order for the preferred item
6. Damaged or Defective Items
If you received a damaged, defective, or incorrect item:
- Please contact us at support@fashionrelam.com within 48 hours of delivery
- Include photos of the issue and your order number
- We will prioritize your replacement or full refund at no additional cost
7. Late or Missing Refunds
If you haven’t received your refund:
- First check your bank account again
- Then contact your credit card company or bank (processing times may vary)
- If you’ve done all of this and still haven’t received your refund, contact us at support@fashionrelam.com
8. Contact Us
If you have any questions about returns or refunds, feel free to contact us:
📧 Email: support@fashionrelam.com
📍 Address: 1599 Virgil Street Lynn Haven, FL 32444
📱 Phone: +1 850-265-6734